Damaged or missing Product: We allow up to 24hrs to make a claim for missing or damaged product after your package is delivered. After 24hrs we can no long accept claims for missing or damaged product. Please check your orders after you receive them for accuracy and proper function.
Out of stock/Stock Error’s
We will email customers if a product that is out of stock due to a stocking error for them to change their order. If there is no reply within 48hrs after sending to the email associated with the customers account. The customer will be refunded the cost of the item and the rest of the order will be sent with out the missing item(s).
Canada Post Investigations And Claims:
If an investigation has to be started with Canada Post, it takes time for them to investigate a missing or lost package. Please cooperate with Canada Post in their investigation, failure to do so will result in them cancelling the investigation and denying the claim. This too may apply in the event of a claim being submitted for damage to a product, as coverage requires a similar process to achieve.
If you are interested in something from our website and would like to pick it up at one of our locations follow these simple instructions.
1. Create an account @ www.vapeology.ca
2. Add the items you want to order to your cart
3. Proceed to check out and select your home address for billing and shipping and select your shipping method as Expedited Parcel $10.00. Do not worry shipping costs will be removed from your order when picking up at the store location.
4. Payment method pick : Interac Email Money Transfer (Canada Only)
E-Transfer to: vapeologycanada@gmail.com
5. Last step is to type into the “ORDER COMMENTS:
example : “I would like to pick up my order from the store location and pay in cash”
Restocking fee: Due to the volume of unclaimed orders we are forced to apply a restocking fee of 15% plus shipping charges. Your purchase will be refunded less the restocking fee and any shipping charges to the method of payment on file. This does not apply to warranty returns or product returns. It is only for people that pay for their order and do not pick it up from a either a post office location and it is returned to us or at a store location within 15 days of being notified their order is ready for pickup. This restocking and shipping fee will also be applied to packages that were refused delivery or marked as ID unavailable and returned to us. If you are UNDER AGE do not order, you will not get any product and will lose 15% plus shipping charges.
If you are in a remote location or your order is large, bulky or heavy we reserve the right to downgrade your shipping method at our discretion. Alternatively we may send you a quote for actual shipping costs and you can decide if you would still like your package and pay for the excess shipping costs. Since we started operation, post rates have nearly doubled and our low pricing has stayed the same.
