Most products come with a Manufacturer Warranty. Warranty claims that are confirmed to be valid by us within 14 days. We will send you a replacement product upon confirming the root cause of failure after testing is completed by our technician and confirming manufacturer warranty.

All products to be returned to VAPEOLOGY need a Customer Return Authorization Number (CRA#) please e-mail customer service stating the product and the issue you are having with it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will then immediately get to work about seeing what can be done and make arrangements for the return and replacement as applicable. With all the clones of true products Now manufacturers require the serial numbers of all items for warranty without the serial numbers they will not replace the defective items, it is a customer’s responsibility to retain this information in the event of a warranty claim being required.

Customer is responsible for charges relating to shipping product back to VAPEOLOGY for evaluation for any and all warranty claims. If product is found to have a warrantable defect replacement product will be shipped to customer at no charge. If product is deemed not to have a warrantable defect product can be shipped back to customer at customer’s expense. On Clearance items we do not offer warranty on items as they are marked down below cost to clear them out.

Disposable products only carry a guarantee of not being dead on Arrival which must be claimed within 48 hours of delivery. The disposable product as all warranty claims must be returned for inspection. With it’s original packaging and excise stamp attached(broken from opening is fine of course). Any Defects after 48hrs we are unable to assist. Returns must be sent with tracking via Canada Post or the Courier of your choice. The Tracking number must be sent to sales@vapeology.ca within 24 hours of mailing including the original order number. The Customer must inform us if a package is not received within 7 days of delivery notification/confirmation for us to be able to assist them in tracking and or replacement of the package.

Please note these policies prior to proceeding to checkout. As by making purchases from VAPEOLOGY and/or it’s representatives, the policies of VAPEOLOGY as stated are inherently agreed to.

Thank you for choosing VAPEOLOGY. Please don’t hesitate to contact us for any further questions.